This procedure applies to complaints about the policies, procedures, or actions of the ESTUSCIENCE editorial staff. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively. Please write your complaint using the journal title, vol. no., issue no., paper ID, paper title, and page no.
Criteria of Complaint
Our definition of a complaint is as follows:
- The complainant defines his or her expression of unhappiness as a complaint.
- We infer that the complainant is not simply disagreeing with a decision we have made or something we have published (which happens every day) but thinks that there has been a failure of process – for example, a long delay or a rude response – or a severe misjudgment.
- The complaint must be about something within the ESTUSCIENCE's responsibility and content or process.
ESTUSCIENCE journal is aware of the complaints stated below:
- Authorship complaints
- Plagiarism complaints
- Multiple, duplicate, concurrent publication/Simultaneous submission.
- Undisclosed conflicts of interest
- Reviewer bias or competitive harmful acts by reviewers.
Policy for Handling Complaints
- If the Journal receives a complaint that any contribution to the Journal breaks intellectual property rights or contains material inaccuracies or otherwise unlawful materials.
- Investigation may include a request that the parties involved substantiate their claims.
- The Journal will make a good-faith determination on whether to remove the allegedly wrongful material.
- All the investigations and decisions are to be documented by the Journal.
- We strive to ensure that Eskişehir Technical University Journal of Science and Technology A - Applied Sciences and Engineering (ESTUSCIENCE) is of the highest quality and is free from errors. However, we accept that mistakes might happen occasionally.
Editorial Complaints Policy
The Managing Editor and staff of ESTUSCIENCE will make every effort to put matters right as soon as possible in the most appropriate way, offering a right of reply where necessary. As far as possible, we will investigate complaints in a blame-free manner, looking to see how systems can be improved to prevent mistakes from occurring.
How to Make a Complaint
Complaints about editorial content should be made immediately after publication, preferably in writing by e-mail to btda@eskisehir.edu.tr.
Objection to Editorial Rejections
Authors can appeal the paper’s decision. However, if so, it may be a quicker way to consider submitting the paper to a different journal.
The author can appeal if the journal has offered specific suggestions and is willing to accept the author’s updated submission. However, the Editor can request another manuscript submission through the journal’s online submissions system if the appeal finds a meaningful baseline.
The authors must explain why the author disagrees with the editorial decision and give any new data or information at the author’s request. Please remember that the authors should not duplicate the previous manuscript’s content.
The author will need to address the editors’ concerns. The author needs a succinct response to every reviewer and editor’s comment. Reviewers may misjudge the author’s study. Provide evidence to dispute the assessment. Avoid emotional appeals if there is any suspect reviewer prejudice. Again, the author must explain their subject with a counter bias with reasoning and statistics.